Grievance Redressal

LEVEL 01:

Complaint for the first time:

If you’re raising a complaint for the first time, we request you to kindly do any of the following:

• Write to us at Email: [email protected]
• Call us at +91-9820476476

LEVEL 02:

Escalation of complaint to Grievance Redressal Officer:

Please note, escalation of your complaint can only be valid if you’ve already followed the above procedure to register your complaint. Incase, you have not heard back from the support team on your above-mentioned email or phone number, you can:

• Grievance Redressal Officer: Ms. Adv. Varsha Manoharan
• Email: [email protected]
• Contact: +91-9076096209

LEVEL 03:

Escalation of complaint to Senior Manager:

Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our senior manager.

• Senior Manager: Ajit Kumar
• Email: [email protected]
• Call: +91-9076095809

LEVEL 04:

Escalation to RBI:

In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.

Complaints can be filed online on: https://sachet.rbi.org.in/home/index